Frequently asked questions

  1. How to install.
Windows:

Unzip the .zip file and extract the installer (.exe file). Run the installer and follow the provided instructions. You can choose Your desired file destination, but for optimal performance, we recommend leaving everything at default settings.

macOS: Double-click the .pkg in order to run the installer. You can choose Your desired file destination and desired formats, but for optimal performance, we recommend leaving everything at default settings.

If the plugin does not install due to an installer error, you have to disable Gatekeeper permanently.
Open a terminal by pressing Cmd + Space, enter “Terminal” and open the application. Run the following command: sudo spctl --master-disable. Enter your administrator password when requested.
Gatekeeper is now disabled permanently and the plugin can be installed.

  1. My antivirus flagged the installer.

Your antivirus probably doesn't recognize our installer and sees it as a potential malware. It's most likely due to outdated databases, so we recommend just ignoring the warning. We can assure You that our software is safe and won't cause any harm to Your machine.

  1. My license key does not fit.
If that's the case, then there's a chance You're using the wrong version of our software. If You bought any of our plugins before June 2022, You'll have to use the iLok version of the plugin. In any other case, You should be using the standard (non-iLok) version. 
 
If You can't remember when You've acquired the product, then there's an easy way to check which version to use.
 
Standard product keys consist of numbers and letters, similarly to the example below:
RG5J-U4P5-RNBG-ZU9F-3TD7-BVZF-GSTA
 
iLok product keys consist of numbers only, like the one below:
7379-2279-2383-2520-2158-6987-1697-47

  1. My key doesn't work.


Try running the standalone app as an administrator and then enter the key when prompted.

  1. The standalone version has no sound.

When You start our plugins for the first time, they are muted to prevent feedback loops. To unmute them, go to the settings tab in the top-left corner.

MAC:
If the plugin is unmuted and has no sound:
Check in device settings if the app has allowed access to the microphone.

  1. The plugin makes sound only on one speaker.


Go to Options (Top-left corner) > Audio/MIDI Settings > Active input channels: (chose one)
Also, make sure both of Your desired outputs are selected. 

  1. What is the default file location?

    Windows:

    The file location for VST3 is: 

C:\Program Files\Common Files\VST3
 
For AAX it is: 
C:\Program Files\Common Files\Avid\Audio\Plug-Ins. 
 
You can find the Aurora DSP files at: 
C:\Program Files\Aurora DSP.
 
macOS:
 
The file location for AU is: 
/Library/Audio/Plug-Ins/Components
 
The file location for VST3 is: 
/Library/Audio/Plug-Ins/VST3
 
For AAX it is: 
/Library/Application Support/Avid/Audio/Plug-Ins
 
You can find the Aurora DSP files at: 
/Applications/Aurora DSP
 


  1. Where can I find the preset files?


On macOS, the file location for presets is SYSTEM/USERS/”USERNAME”/DOCUMENTS/AURORA DSP/”PLUGIN”/PRESETS.
 
On Windows, it is C:\USERS\”USERNAME”\DOCUMENTS\AURORA DSP\”PRESETS”\PRESETS.

  1. What is the minimum system requirement to run the software?


You can check all of the system requirements on our website. If your system doesn’t meet them, the software may run slowly or even crash. We have a 14-day trial, so You can always check if your machine can handle it. 
Minimal requires specs are:
Intel i3, 4gb RAM, Windows 7 or macOS 10.13

  1. How can I contact customer support?




Our customer support team is available to assist you with any issues or questions You may have. You can contact us through a form on our website.

  1. Is there a free trial available for the software?




Yes, we offer a free 14-day trial. 

  1. How can I purchase a license key?

You can do it on our website or from one of our authorized resellers. Once you purchase the license key, you will receive a confirmation email containing it.

  1. Can I use the software on multiple computers?


You can install the software on up to three devices, as long as You’re the only user. If you want to share the software with others, You’ll need to purchase additional licenses.

  1. Do you offer educational discounts?


Yes, we do. Students, teachers, and educational institutions can contact our customer support team for more information on our educational discounts.