How to install.
macOS: Double-click the .pkg in order to run the installer. You can choose Your desired file destination and desired formats, but for optimal performance, we recommend leaving everything at default settings.
If the plugin does not install due to an installer error, you have to disable Gatekeeper permanently.
My antivirus flagged the installer.
Your antivirus probably doesn't recognize our installer and sees it as a potential malware. It's most likely due to outdated databases, so we recommend just ignoring the warning. We can assure You that our software is safe and won't cause any harm to Your machine.
My license key does not fit.
My key doesn't work.
Try running the standalone app as an administrator and then enter the key when prompted.
The standalone version has no sound.
Check in device settings if the app has allowed access to the microphone.
The plugin makes sound only on one speaker.
Go to Options (Top-left corner) > Audio/MIDI Settings > Active input channels: (chose one)
What is the default file location?
The file location for VST3 is:
Where can I find the preset files?
On macOS, the file location for presets is SYSTEM/USERS/”USERNAME”/DOCUMENTS/AURORA DSP/”PLUGIN”/PRESETS.
On Windows, it is C:\USERS\”USERNAME”\DOCUMENTS\AURORA DSP\”PRESETS”\PRESETS.
What is the minimum system requirement to run the software?
You can check all of the system requirements on our website. If your system doesn’t meet them, the software may run slowly or even crash. We have a 14-day trial, so You can always check if your machine can handle it.
How can I contact customer support?
Our customer support team is available to assist you with any issues or questions You may have. You can contact us through a form on our website.
Is there a free trial available for the software?
Yes, we offer a free 14-day trial.
How can I purchase a license key?
You can do it on our website or from one of our authorized resellers. Once you purchase the license key, you will receive a confirmation email containing it.
Can I use the software on multiple computers?
You can install the software on up to three devices, as long as You’re the only user. If you want to share the software with others, You’ll need to purchase additional licenses.
Do you offer educational discounts?
Yes, we do. Students, teachers, and educational institutions can contact our customer support team for more information on our educational discounts.